When you make an online purchase from vinnybyrne.com in addition to your statutory rights we also operate a special customer satisfaction returns policy.
In the first instance if you are dissatisfied with your purchase please contact us by email detailing any problems you have prior to returning an item. When contacting us please give your full contact details, including name address and telephone number. Please also include your order number and brief description of why you are not completely satisfied. Our customer service team will then make contact with you to resolve the situation and where applicable give you a goods return code.
Once you have received your returns code you may return the item in line with the procedure set out below.
In the unlikely event of finding an item is faulty, wrongly described on our website, or different from the image shown, then we will either provide a suitable replacement product or refund the purchase price and delivery charge. The item should be returned within seven days of delivery and you must provide full proof of purchase when returning.
If you request a refund of the purchase price this will be refunded to you using the original payment method once we have received the returned item and are satisfied with the reason for return.
Please note we cannot accept returns of mixed paint and special fill aerosols under any circumstances. We will mix your colour order in line with information supplied at the time of order and cannot accept any responsibility for colour discrepancies.
If you find that an item ordered is not suitable for your requirements then it may be returned for refund subject to certain terms and conditions. This refund will be for the purchase price only and will not include original delivery costs. General return items must be returned to vinnybyrne.com within seven days of delivery. Items should be in unopened packaging and in fully resalable condition. We cannot accept returns of items where packaging has been damaged or where the item is not suitable for resale.
Please note we cannot accept returns of mixed paint and special fill aerosols.
When making a return in addition to the suitably packaged item, please include; your name address and contact details, your order number and the date your order was placed.
Please send returns to:
Unit 1 Westlink Industrial Estate
For return enquiries please email: email@example.com or call us on ++353-(0)1-626-1700, Monday –Thursday 8:30am to 5:30pm and Friday 8:30am to 3.00pm. Please quote your order number when communicating with us.